I’m Going To Say Something Provocative
I’m going to say something to team owners and agents that may be a bit provocative. (Of course – that’s like saying “a bit pregnant” – either you are or you’re not.) So here goes: Is it about you or is it about them? Around this time each year, I see a bunch of Facebook […]
Continue readingHow To Speak The Same Language
What if you were in a restaurant in Japan, the waitress came to take your order, and you said, “Je voudrais un café et un croissant, s’il vous plait.” (That’s French for “I would like a coffee and a croissant please.”) The server would probably look at you with a blank stare, because you’d be […]
Continue readingDo You Ride Shotgun?
Last week, I taught BE A BOSS in Nashville. I stayed an extra day to celebrate my birthday and go to a show. On the days I teach, I leave it all on the field, so to speak, and I felt drained as I arrived at the venue that night. I even wondered why I’d […]
Continue readingOps Boss Leader Retreat: Henry Boland
The most MAGICAL moment of the Leader Retreat came when Ops Boss President, Christy Belt Grossman, did a spontaneous interview with 14 year old musician Henry Boland. So. Much. Wisdom. From the mouths of babes. Take a listen to the interview and to Henry playing his original song “Don’t Aim Low”. The lyrics are dynamite […]
Continue readingOps Boss Leader Retreat: Stephanie’s Notes
Did you miss the inaugural Ops Boss Leader Retreat? It was a monumental weekend full of learning, networking & growth. If you missed it, no worries, Coach Stephanie Brackett shares her notes (complete with Bossy Doodles LOL) here!
Continue readingIt’s that time of year again – time for your OFF-SITE RETREAT (or ADVANCE)!
Executive Assistants and Directors of Operations (or Ops Bosses, as we call them!) are often the ones in charge of planning (or supporting the planning) of their team’s annual off-site retreat or business planning day. If you’re wondering what to do at your advance, or you’ve run out of ideas from past years, here are […]
Continue readingI’ll show you mine if you’ll show me yours – Let’s talk Operations Manuals
One of the first things a new EA or Director of Operations is told is that their job is to create an “Ops Manual”. I’ve been in the business for 23 years, and I have to admit my “Ops Manual” stinks. Like many operations people, I got busy working “in the business” and didn’t always […]
Continue reading5 Steps to Create a System – Plus Two Road Tests Every System Must Pass
You know something’s not working, you know there must be an easier way, you know you can get better results or be more efficient . . . it must be time to CREATE A SYSTEM! How do Ops Bosses create systems? Ops Boss Coach Stephanie Bracket shared her 5 Steps To Create A System with […]
Continue readingBecause You’re Worth It
If you’re asking yourself why you should make the time and incur the expense of attending a professional conference, the best answer I have beckons back to a version of the iconic phrase from L’Oréal – “Because you’re worth it”*. It’s about investing in yourself, and it’s the best return on investment you’ll ever make! […]
Continue readingFirst Half Is Over . . . Are You On Track For Your Goals?
Greetings Bosses! As temperatures rise outside, I’m seeing the summer doldrums hit inside. You’ve been working SO hard all year, and that’s only natural. Let’s dive into that a bit and see what the most successful people do to push on to their goals. Time for a “gut check”! In 2011, I spent five long, […]
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