A very wise woman once asked me to share some off-the-cuff thoughts on “best business practices” with her Admin Mastermind Group. Her question caused me to reflect on my 20+ years as an operations leader. And it stretched me to think beyond the “everyday” activities I did, into the “why” behind what I was doing, […]
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I’m going to say something to team owners and agents that may be a bit provocative. (Of course – that’s like saying “a bit pregnant” – either you are or you’re not.) So here goes: Is it about you or is it about them? Around this time each year, I see a bunch of Facebook […]
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What if you were in a restaurant in Japan, the waitress came to take your order, and you said, “Je voudrais un café et un croissant, s’il vous plait.” (That’s French for “I would like a coffee and a croissant please.”) The server would probably look at you with a blank stare, because you’d be […]
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Last week, I taught BE A BOSS in Nashville. I stayed an extra day to celebrate my birthday and go to a show. On the days I teach, I leave it all on the field, so to speak, and I felt drained as I arrived at the venue that night. I even wondered why I’d […]
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The most MAGICAL moment of the Leader Retreat came when Ops Boss™ President, Christy Belt Grossman, did a spontaneous interview with 14 year old musician Henry Boland. So. Much. Wisdom. From the mouths of babes. Take a listen to the interview and to Henry playing his original song “Don’t Aim Low”. The lyrics are dynamite […]
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Did you miss the inaugural Ops Boss™ Leader Retreat? It was a monumental weekend full of learning, networking & growth. If you missed it, no worries, Coach Stephanie Brackett shares her notes (complete with Bossy Doodles LOL) here!
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Executive Assistants and Directors of Operations (or Ops Bosses, as we call them!) are often the ones in charge of planning (or supporting the planning) of their team’s annual off-site retreat or business planning day. If you’re wondering what to do at your advance, or you’ve run out of ideas from past years, here are […]
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One of the first things a new EA or Director of Operations is told is that their job is to create an “Ops Manual”. I’ve been in the business for 23 years, and I have to admit my “Ops Manual” stinks. Like many operations people, I got busy working “in the business” and didn’t always […]
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You know something’s not working, you know there must be an easier way, you know you can get better results or be more efficient . . . it must be time to CREATE A SYSTEM! How do Ops Bosses create systems? Ops Boss™ Coach Stephanie Bracket shared her 5 Steps To Create A System with […]
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If you’re asking yourself why you should make the time and incur the expense of attending a professional conference, the best answer I have beckons back to a version of the iconic phrase from L’Oréal – “Because you’re worth it”*. It’s about investing in yourself, and it’s the best return on investment you’ll ever make! […]
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