I’m going to say something to team owners and agents that may be a bit provocative. (Of course – that’s like saying “a bit pregnant” – either you are or you’re not.) So here goes: Is it about you or is it about them? Around this time each year, I see a bunch of Facebook […]
Continue reading
What if you were in a restaurant in Japan, the waitress came to take your order, and you said, “Je voudrais un café et un croissant, s’il vous plait.” (That’s French for “I would like a coffee and a croissant please.”) The server would probably look at you with a blank stare, because you’d be […]
Continue reading
Last week, I taught BE A BOSS in Nashville. I stayed an extra day to celebrate my birthday and go to a show. On the days I teach, I leave it all on the field, so to speak, and I felt drained as I arrived at the venue that night. I even wondered why I’d […]
Continue reading
The most MAGICAL moment of the Leader Retreat came when Ops Boss President, Christy Belt Grossman, did a spontaneous interview with 14 year old musician Henry Boland. So. Much. Wisdom. From the mouths of babes. Take a listen to the interview and to Henry playing his original song “Don’t Aim Low”. The lyrics are dynamite […]
Continue reading
Did you miss the inaugural Ops Boss Leader Retreat? It was a monumental weekend full of learning, networking & growth. If you missed it, no worries, Coach Stephanie Brackett shares her notes (complete with Bossy Doodles LOL) here!
Continue reading
Executive Assistants and Directors of Operations (or Ops Bosses, as we call them!) are often the ones in charge of planning (or supporting the planning) of their team’s annual off-site retreat or business planning day. If you’re wondering what to do at your advance, or you’ve run out of ideas from past years, here are […]
Continue reading
One of the first things a new EA or Director of Operations is told is that their job is to create an “Ops Manual”. I’ve been in the business for 23 years, and I have to admit my “Ops Manual” stinks. Like many operations people, I got busy working “in the business” and didn’t always […]
Continue reading
You know something’s not working, you know there must be an easier way, you know you can get better results or be more efficient . . . it must be time to CREATE A SYSTEM! How do Ops Bosses create systems? Ops Boss Coach Stephanie Bracket shared her 5 Steps To Create A System with […]
Continue reading
If you’re asking yourself why you should make the time and incur the expense of attending a professional conference, the best answer I have beckons back to a version of the iconic phrase from L’Oréal – “Because you’re worth it”*. It’s about investing in yourself, and it’s the best return on investment you’ll ever make! […]
Continue reading
We’re really looking forward to seeing so many of you at the OPS BOSS LEADER RETREAT! Having trained and coached more than 1,600 Chief Operating Officers, Directors of Operations, and Executive Assistants, I’m excited to offer you the opportunity to engage with other smart, motivated, successful people in the field of real estate operations. This […]
Continue reading